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Free shipping for orders $100 or more!

Now located at 227 E Cevallos, San Antonio inside Final Touch Tattoo!

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Policy Information

Returns & Refunds

Returns & Refunds

We currently do not accept any returns on any items and all sales are final. If you have any questions about your items or our return and refund policy, please contact us via email at info@ajscrystals.com.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please confirm with your bank or credit card company first. Please note that refunds can take a few days to be credited back to your account as there is often some additional processing time before a refund is posted.
If after a week you still have not received your refund yet, please contact us via email at info@ajscrystalshop.com.

Cancellation of Orders/Pre-Order or Special Request Items:

AJ’s Crystal Shop will make every attempt to contact the customer in the event of an item is out of stock.
We do not offer any cancellations and all sales are final.
Deposits for special request items will be applied to the final sale amount, but are non-refundable if the special request order is cancelled at any time.

DAMAGED ITEMS:

AJ’s Crystal Shop is not responsible for broken or damaged packages.Replacements or refunds will not be provided.We highly recommend when you purchase from us to also get Route Protection so that if anything happens to your package you can file a claim with them. Instructions on that process can be found under our Shipping Policies. If you choose to not purchase Route and remove it from your purchase, then your order will not be covered and AJ’s Crystal Shop is not liable for lost, stolen, broken or damaged packages.

Privacy

Privacy Policy

Welcome to AJ’s Crystal Shop. This Privacy Policy outlines the information that we collect about our customers and how it is used.

We collect information from our customers when they register on our website, place an order, subscribe to our email list. The information collected may include name, email address, mailing address, phone number, and credit card information. This information is used to process orders, manage customer accounts, and send promotional emails.

We use third-party services (Shopify) to process orders, including payment processors and shipping companies. We may also use third-party services to collect analytical data about our customers, such as website usage and customer preferences.

We may use cookies to track website usage and preferences. Our customers can choose to disable cookies in their browser settings, but this may affect the functionality of our website.

We will never sell or share our customers’ personal information with any third-party companies. We may disclose personal information when required by law or when necessary to protect our customers or our business.

We reserve the right to update this Privacy Policy at any time. Any changes to this Privacy Policy will be posted on our website.

If you have any questions or concerns about our Privacy Policy, please contact us via email at info@ajscrystalshop.com.

Shipping

Shipping Time: 1-4 Business Days + Free Tracking

USPS has been experiencing delays with overwhelming volumes. AJ’s Crystal Shop will always do our best in processing orders as quickly as possible. Once USPS has your item we do not have control over transport and delivery time. If you're experiencing delays you can check your tracking daily for updates or call USPS for more information.

For high package theft areas, we HIGHLY suggest purchasing Route Protection.

AJ’s Crystal Shop is not responsible for broken or damaged packages. Replacements or refunds will not be provided. We highly recommend when you purchase from us to also get Route Protection so that if anything happens to your package you can file a claim with them. Instructions on that process can be found below. If you choose to not purchase Route and/or remove it from your purchase, then your order will not be covered and AJ’s Crystal Shop is not liable for lost, stolen, broken or damaged packages.

Buyer is responsible for filing a claim for their missing packages.

If your package is delayed or lost you can file a claim here:

https://www.usps.com/help/missing-mail.htm

https://www.usps.com/help/claims.htm

*If your package has not moved for a week you'll want to file a missing mail claim ASAP!*

Information you will need for filling a missing mail claim:

AJ’s Crystal Shop address: PO Box 23381, San Antonio, TX 78223
Itemized list of products and costs.
Your email and phone number.
Package & Shipping details.
If you need any additional info, email us at: info@ajscrystalshop.com

If you purchased Route Tracking Protection you can file a claim here:

https://claims.route.com/

After filing a missing mail claim and your order does not turn up, immediately file a Route claim.

*You must file that claim within 30 days of your order date.*

Domestic Delivery Information

Signature is not required on delivery (unless selected at checkout). If you are not home at the time of delivery your package will be left at the safest location deemed fit for the mail carrier.

If you do not want your package left, you can contact USPS and provide your shipping details to request a pick up or schedule a time for delivery.

AJ’s Crystal Shop is not responsible for lost, delayed, damaged, or stolen packages. Insurance options are available for purchase at checkout and are highly recommended.

All other countries (or anyone shopping outside of the United States): Same rules apply as stated above.

Processing Time: 1-3 Business Days

Processing time is not the same as delivery time and excludes holidays and weekends.

Shipping

We process and ship orders Monday through Friday (excluding all holidays). At this time, we do not offer shipping or delivery on Saturday, Sunday or holidays.

Following the processing of your order, you will receive an email notification of these details, followed by your tracking details for shipments.

Processing time may be delayed if your shipping address is questionable and/or your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.

In the event there is an issue, you will receive an email notification of these details.

Once you have placed your order, we can not revise or alter shipping options.

AJ’s Crystal Shop is not responsible for lost, delayed, damaged, or stolen packages. Insurance options are available for purchase at checkout and are highly recommended.

Tracking

All shipment methods come with tracking.

Note: If you do not live in a secure location, please note that standard mail couriers do not require a signature and packages will be left at any "secure" location deemed fit to the mail carrier.

AJ’s Crystal Shop is not responsible for lost packages in the mailing system.
AJ’s Crystal Shop is not responsible for incorrect addresses entered by you, as the customer.
A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 25% of the total charge per item.

AJ’s Crystal Shop is not responsible for lost, delayed, damaged, or stolen packages. Insurance options are available for purchase at checkout and are highly recommended.

Separate Packages

In some instances, an order may need to be split into different packages due to; but not limited to, weight restrictions for regular shipping imposed by the post office. There will be a tracking number for each package.

If your package is lost, idle, or not delivered you can file a claim here: https://www.usps.com/help/claims.htm or contact your local post office.

AJ’s Crystal Shop is not responsible for lost, delayed, damaged, or stolen packages. Insurance options are available for purchase at checkout and are highly recommended.

Return Shipping (if applicable)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount and any applicable restocking fees.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We cannot guarantee that we will receive your returned item.

AJ’s Crystal Shop is not responsible for lost, delayed, damaged, or stolen packages. Insurance options are available for purchase at checkout and are highly recommended.

Any questions regarding our Shipping Policies, please contact us via email atinfo@ajscrystalshop.com.

OVERVIEW
This website is operated by AJ's Crystal Shop. Throughout the site, the terms “we”, “us” and “our” refer to AJ's Crystal Shop. AJ's Crystal Shop offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policies.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policies.

SECTION 7 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 9 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policies.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 11 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall AJ's Crystal Shop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 13 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless AJ's Crystal Shop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 14 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 15 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 16 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 17 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 18 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 19 - USE OF SERVICE
By placing an order at AJ’s Crystal Shop you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping. This also applies to any shipments that are refused/unclaimed by you at delivery. You are also indicating that you are the true holder of the card and/or authorized to use the card for purchases. AJ’s Crystal Shop is not responsible for any lost, delayed or stolen packages. Please see shipping policies for more information. All sales are final.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via email at info@ajscrystalshop.com.

Didn't find what you need?
Let us know what you want and we may be able to provide it!

Policy Information

Shipping Time: 1-4 Business Days + Free Tracking

Buyer is responsible for filing a claim for their missing packages.

Domestic Delivery Information

Processing Time: 1-3 Business Days

Shipping

Tracking

Separate Packages

Return Shipping (if applicable)

Cart

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Didn't find what you need?Let us know what you want and we may be able to provide it!

Join Our Newsletter

Policy Information

Shipping Time: 1-4 Business Days + Free Tracking

Buyer is responsible for filing a claim for their missing packages.

Domestic Delivery Information

Processing Time: 1-3 Business Days

Shipping

Tracking

Separate Packages

Return Shipping (if applicable)

Didn't find what you need?
Let us know what you want and we may be able to provide it!